Privacy Policy

Introduction

glowing-dust ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glowing-dust.com or use our culinary services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out our booking or contact forms
• Subscribe to our newsletter
• Request information about our services
• Communicate with us via email or other means

The personal information we collect may include:

• Name
• Email address
• Postal address
• Dietary requirements and preferences
• Event details and special requests

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and fulfil your booking requests
• Communicate with you about our services
• Send you relevant updates and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Respond to your enquiries and provide customer support

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfil our contract with you for culinary services
• Consent: Where you have given clear consent for us to process your data for specific purposes
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
• Legal Obligation: Processing necessary to comply with UK law

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and business
• Professional advisers such as lawyers and accountants
• Regulatory authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain customer data for up to 7 years after your last interaction with us for tax and legal purposes.

Your Rights

Under UK data protection law, you have rights including:

• Access: The right to request copies of your personal data
• Rectification: The right to request correction of inaccurate data
• Erasure: The right to request deletion of your data
• Restriction: The right to request restriction of processing
• Portability: The right to request transfer of your data
• Objection: The right to object to processing

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: [email protected]
Address: 47 Culinary Lane, Marylebone, London W1U 4PQ